Ola electric scooter service booking will be made from the official application for the scooter. The company will then assign an “Ola Champion” to conduct the service, along with an estimated time of arrival. The servicing will be done at home by the assigned technician.
We will service Ola scooters at every location we deliver. You will be able to book a service via the Ola app and an Ola Service Champion will visit you.
For maintenance and repair service, you will need to follow these steps:
1) Request for service support by calling up our service helpline number.
2) The executive on the phone will help identify the issue with your scooter.
3) Depending on the severity of the issue, our service executive will help with the following:
a) Troubleshooting: The service executive will troubleshoot minor issues over the phone.
b) Minor repairs: A service technician will visit your home and carry out the repairs.
c) Major repairs: We will pick up your scooter, get it repaired at our workshop, and return it to you.
4) You will be requested for payment at the end of the service for any issues that were not covered under warranty.
All payments will be online, you do not have to pay cash to anyone, nor will you have to visit the workshop to make the payment.
We believe tech enabled preventive maintenance is the future, so there is no scheduled maintenance for the scooter, we however will constantly be assessing the health of your scooter remotely to ensure it is in top shape with no safety or service issues, and if we sense you need a servicing our service team will proactively contact you about the same.