Xmate is the home of cool and trending consumer electronics and accessories. Xmate products are made for the style-conscious, modern #youth who seek a happening life. Started in 2019, Xmate deals in lifestyle consumer electronics with products ranging from mobile accessories to computer & gaming accessories and security devices.
Xmate Customer care
Xmate Warranty Details
It is mandatory for all Xmate customers to register the products within 30 days of the purchase
fill Xmate warranty form: xmate.in/register-your-warranty
Xmate Service Centers in India
WARRANTY DOES NOT COVER
The manufacturer warrants this product to be free from defects in material and manufacturer’s workmanship for a period of 1 year from the date of purchase by the end customer/buyer.
Defects or damage resulting from the use of the Product in conjunction or connection with accessories, products not approved by Xmate.
Damage or inoperability caused by repair work performed by the end-user or any unauthorized repair center.
Products that have the serial number, identification label, or safety label has been removed, defaced or altered.
Any software programs, whether provided with the product or installed subsequently.
DAMAGE: This warranty does not cover any physical and/or electrical damage resulting from, but not limited to:
- Malicious destruction
- Ordinary wear and tear
- Acts of nature
- The temporary or permanent affixing of any items supplied or not supplied by the manufacturer with any adhesive, fastener or the like.
- Overcharging, use of batteries, power supplies or any other sources of power not recommended by the manufacturer.
- Any physical defect or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment caused not furnished or approved by Xmate.
The Xmate customer service team shall reserve to right to final decision for all potential warranty claims for service and replacement or same color preference (depending upon stock availability).
- Without a valid Proof of Purchase, Xmate reserves the rights to refuse warranty services.
- Xmate reserves the right to refuse ‘free of charge’ warranty claim if the information shared is incomplete/ illegible for the claim / fault in the Customer details.
- This warranty is non-transferrable. This warranty shall be the purchaser’s sole remedy and neither Xmate is nor its service centers shall be liable for incidental or consequential damage or breach of any expressed or implied warranty of this product.
- Repair or replacement under the terms of warranty does not provide right to extension or renewal of the warranty period.
- Warranty cover will be void, if and when unauthorized service has been attempted by the user or any unauthorized service center.
- Xmate may use rebuilt, reconditioned or refurbished parts and/or components when repairing or replacing a defective product.
The customer/buyer is required to ship the product to Xmate on their own expenses to the below-mentioned address.
Palred Technology Services Pvt. Ltd.,
Sy.No.1240, Kurnool Nandyal Road,
Nannur Village, Kurnool,
Pincode – 518002
Landmark: Near Nannur Toll-gate
In case of the delivery destination being unavailable, shipping charges must be handled by the customer/buyer.
Source of info : https://xmate.in/warranty-terms-conditions